Question 1

Do you have the right insurance and checks?

Accepted Answer

We hold public liability insurance and care, custody and control cover which means both you and your dog are protected on every walk.

Question 2

What areas do you cover?

Accepted Answer

We do dog walking in Burgess Hill, Hurstpierpoint and surrounding areas within 3 miles. Take a look at our area map to see if your area is included, or get in touch to find out more.

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Question 3

How do I pay?

Accepted Answer

All plans are paid monthly in advance by standing order, due on the 1st of the month. For new customers joining mid month, a pro-rata amount covers your first partial month - this is paid by bank transfer before your first walk. Simple, predictable, no surprises.

Question 4

Do you provide everything my dog needs?

Accepted Answer

All you need to provide is your dog, with a collar and ID tag, and a lead. We provide all water, towels, toys and treats. If your dog has specific dietary requirements, please let us know at our Meet & Greet.(/book-online)

Question 5

My dog is anxious - can you manage that?

Accepted Answer

At Walks with Sophie our dog walks are perfect for more anxious pups. I take the time to get to know your dog personally and design walks that they’ll love, away from any stresses or dangers.

Question 6

My dog has specific medical needs - is that okay?

Accepted Answer

For dogs with more specialist needs we’ll talk this through at our Meet & Greet s(/book-online)ession so that I can fully understand what they need.

Question 7

Will you let me know how my dog is doing?

Accepted Answer

You’ll get regular updates from our walks and you’ll be able to see just how much fun your dog is having.

Question 8

What's your cancellation policy?

Accepted Answer

Monthly plans are based on an initial 3 - month commitment. After this period your routine will continue on a rolling monthly basis and can be amended or cancelled  with 30 days notice.

You pay your monthly subscription to keep your dog’s place so single walks aren’t refundable.

Question 9

Do you offer ad hoc bookings?

Accepted Answer

All our walks run on monthly plans - it's how we keep our groups small and makes sure every dog has a walker they know and trust.

If you're already on a monthly plan you can add top-up walks at your current rate, subject to availability.

Not on a plan yet? Get in touch and we'll add you to the waiting list.

Question 10

How will you access my home?

Accepted Answer

If you need us to access your home we will discuss this at our Meet & Greet. W(/book-online)e recommend you use a lock box to keep your key accessible and secure - we can recommend one.

If we do need a copy of your key, this will only ever be held by the person you trust to care for your dog. Customer keys are locked away securely at all times when not being used.

Fully Insured Pet ● first aid trained ● DBS Checked

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Frequently asked questions